Cancellation Policy for DeliveryYo App
Effective Date: 25-JUN-2023
Thank you for choosing DeliveryYo App. This Cancellation Policy outlines the terms and conditions under which you may cancel an order placed through the DeliveryYo App platform. Please read this policy carefully before making any purchases. By using the DeliveryYo App, you agree to the terms of this Cancellation Policy.
1.1 User-initiated Cancellations: As a user, you have the option to cancel an order placed through the DeliveryYo App before it has been assigned to a delivery partner. You can cancel the order directly within the app by following the provided cancellation process.
1.2 Cancellation Window: The cancellation window for user-initiated cancellations is typically [X] minutes from the time of order placement. Once the order has been assigned to a delivery partner, it cannot be canceled by the user.
2.1 Operational Cancellations: In certain circumstances, DeliveryYo App may cancel an order due to operational reasons, including but not limited to unavailability of delivery partners or technical issues. If your order is canceled by DeliveryYo App, you will be notified promptly, and any payment made for the order will be fully refunded.
2.2 Non-compliance Cancellations: DeliveryYo App reserves the right to cancel an order if it violates the platform's terms of service, code of conduct, or any applicable laws or regulations. Such cancellations may occur without prior notice, and any payments made for the order may be refunded partially or in full, depending on the circumstances.
3.1 User-initiated Cancellations: If you cancel an order within the specified cancellation window and the order has not been assigned to a delivery partner, any payment made for the order will be fully refunded. The refund will be issued using the same payment method used for the original purchase, unless otherwise agreed upon.
3.2 Cancellations by DeliveryYo App: If DeliveryYo App cancels an order due to operational reasons or non-compliance, any payment made for the order will be fully refunded. The refund will be issued using the same payment method used for the original purchase, unless otherwise agreed upon.
DeliveryYo App reserves the right to modify or update this Cancellation Policy at any time. Any changes will be effective immediately upon posting the revised policy on the DeliveryYo App platform. It is your responsibility to review this policy periodically.
If you have any questions or concerns regarding this Cancellation Policy or need assistance with canceling an order, please contact DeliveryYo App's customer support through the app or via [email protected].
By using the DeliveryYo App, you acknowledge that you have read, understood, and agreed to this Cancellation Policy.
