Terms and condition

Terms and Conditions for DeliveryYo App

Effective Date: 25-JUN-2023

Thank you for choosing DeliveryYo App. These Terms and Conditions govern your use of the DeliveryYo App mobile application and related services. By using the DeliveryYo App, you agree to comply with these terms and conditions. Please read them carefully before using the app.

User Eligibility:
1.1 Age Requirement: To use the DeliveryYo App, you must be at least 18 years old or the legal age of majority in your jurisdiction.

1.2 Account Creation: To access certain features of the DeliveryYo App, you may need to create an account. You are responsible for providing accurate and complete information during the registration process, and you agree to keep your account credentials secure.

Use of the App:
2.1 Permitted Use: The DeliveryYo App is intended for personal, non-commercial use. You agree to use the app in compliance with applicable laws, regulations, and these Terms and Conditions.

2.2 Prohibited Activities: You must not engage in any activities that may:

- Violate any laws or regulations.
- Infringe upon the rights of others, including intellectual property rights.
- Interfere with or disrupt the functioning of the app or its related systems.
- Transmit or distribute viruses, malware, or any other harmful code.
- Engage in fraudulent or deceptive practices.

Orders and Deliveries:
3.1 Order Placement: When placing an order through the DeliveryYo App, you agree to provide accurate and complete information, including the delivery address and payment details.

3.2 Delivery Partners: DeliveryYo App may assign independent delivery partners to fulfill your orders. The delivery partners are not employed by DeliveryYo App, and you acknowledge that DeliveryYo App does not assume liability for the actions or omissions of these delivery partners.

3.3 Product Availability: Availability of products and services may vary based on location and merchant availability. DeliveryYo App does not guarantee the availability of specific products or services.

4.1 Payment Authorization: By providing your payment information, you authorize DeliveryYo App to charge you for the products or services you order through the app. You agree to pay all applicable fees and charges associated with your orders.

4.2 Payment Disputes: If you believe there is an error or unauthorized charge on your payment account, you must notify DeliveryYo App's customer support promptly for resolution.

Intellectual Property:
5.1 Ownership: DeliveryYo App and its licensors retain all rights, title, and interest in the app, including its content, logos, trademarks, and intellectual property. You may not use, reproduce, or distribute any copyrighted materials without prior written consent from DeliveryYo App.

Limitation of Liability:
6.1 Disclaimer: DeliveryYo App provides the app and its services on an "as is" and "as available" basis. While we strive to ensure the accuracy and reliability of the app, we do not warrant that it will be error-free, uninterrupted, or secure.

6.2 Indemnification: You agree to indemnify and hold DeliveryYo App, its affiliates, and their respective officers, directors, employees, and agents harmless from any claims, liabilities, damages, expenses, or losses arising out of your use of the app or any violation of these Terms and Conditions.

Grievance Submission:
7.1 Riders and Staff Grievances: DeliveryYo App values the feedback and concerns of its riders and staff. If you are a rider or staff member and have any grievances related to your employment or engagement with DeliveryYo App, you may submit them through the designated platform at support.esolutionsug.com. DeliveryYo App will make reasonable efforts to address and resolve these grievances promptly and fairly.

Governing Law and Dispute Resolution:
8.1 Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of laws principles.

8.2 Dispute Resolution: Any disputes arising out of or relating to these Terms and Conditions or the use of the DeliveryYo App shall be resolved through arbitration in accordance with the rules of [Arbitration Service]. The arbitration shall take place in [Location], and the language of the arbitration shall be [Language].

Modifications to the Terms and Conditions:
DeliveryYo App reserves the right to modify or update these Terms and Conditions at any time. Any changes will be effective immediately upon posting the revised terms on the DeliveryYo App platform. It is your responsibility to review these terms periodically.

Contact Information:
If you have any questions or concerns regarding these Terms and Conditions, please contact DeliveryYo App's customer support through the app or via [email protected].

By using the DeliveryYo App, you acknowledge that you have read, understood, and agreed to these Terms and Conditions, including the provision for riders and staff to send their grievances to support.esolutionsug.com.