Refund policy

Refund Policy for DeliveryYo App

Effective Date: 25-JUN-2023

Thank you for choosing DeliveryYo App. This Refund Policy explains the terms and conditions under which you may be eligible for a refund for any services or products purchased through the DeliveryYo App platform. Please read this policy carefully before making any purchases. By using the DeliveryYo App, you agree to the terms of this Refund Policy.

  1. Refund Eligibility:

1.1 Delivery Issues: If you experience a delivery-related issue such as a non-delivery, late delivery, or damaged products, you may be eligible for a refund. To be eligible, you must report the issue to DeliveryYo App's customer support within 24 hours of the expected delivery time.

1.2 Quality Issues: If you receive a product that is defective, damaged, or does not meet the expected quality standards, you may be eligible for a refund. You must notify DeliveryYo App's customer support within 24 hours of receiving the product and provide relevant details and evidence.

1.3 Cancellation by DeliveryYo App: In some cases, DeliveryYo App may cancel an order due to unforeseen circumstances or operational reasons. If your order is canceled by DeliveryYo App, you will be eligible for a full refund.

  1. Refund Process:

2.1 Reporting an Issue: To request a refund, you must contact DeliveryYo App's customer support within the specified time frames mentioned in Section 1. Please provide accurate and detailed information regarding the issue, including order number, delivery address, and supporting evidence such as photos, videos, or receipts.

2.2 Investigation: Once your refund request is received, DeliveryYo App will initiate an investigation to verify the issue. This may involve contacting the delivery partner or merchant involved in your order.

2.3 Refund Resolution: If the refund request is approved, DeliveryYo App will process the refund within 4 business days. The refund will be issued using the same payment method used for the original purchase, unless otherwise agreed upon.

  1. Non-Refundable Items and Services:

3.1 Non-DeliveryYo App Products or Services: DeliveryYo App is not responsible for any non-DeliveryYo App products or services that you may have purchased through the platform. Refunds for such products or services must be requested directly from the respective seller or service provider.

3.2 Ineligible Refund Requests: Refunds will not be granted in the following cases:

  • Change of mind or personal preferences.
  • Failure to report the issue within the specified time frames.
  • Issues arising from incorrect or incomplete delivery address provided by the user.
  • Issues resulting from the user's failure to receive or collect the delivery.
  1. Modifications to the Refund Policy:

DeliveryYo App reserves the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on the DeliveryYo App platform. It is your responsibility to review this policy periodically.

  1. Contact Information:

If you have any questions or concerns regarding this Refund Policy or need to request a refund, please contact DeliveryYo App's customer support through the app or via [email protected].

By using the DeliveryYo App, you acknowledge that you have read, understood, and agreed to this Refund Policy.