Privacy policy

Effective Date: 6-APRIL-2024

Thank you for choosing DeliveryYo App. This Privacy Policy describes how DeliveryYo App collects, uses, and protects your personal information when you use our mobile application and related services. We are committed to safeguarding your privacy and ensuring the security of your personal data. By using the DeliveryYo App, you consent to the practices described in this Privacy Policy.

Information We Collect:
1.1 Personal Information: We may collect personal information that you provide directly to us when you create an account, place an order, or interact with our app. This may include your name, contact information, delivery address, payment details, and other relevant information necessary to provide our services.

1.2 Usage Information: We automatically collect certain information about your use of the DeliveryYo App, including your device information, IP address, app usage data, and other technical information. This information helps us improve our services and provide a better user experience.

FINE_LOCATION: The app accesses fine location data, which provides precise location information. This data is used to optimize delivery routes, accurately track delivery progress, and enhance the overall delivery experience.

COARSE_LOCATION: Additionally, the app accesses coarse location data, which provides general location information with less precision. This data is utilized for broader geographical context and to estimate users' approximate locations.

Use of Information:
2.1 Service Provision: We use the collected information to process your orders, facilitate delivery, communicate with you, and provide customer support. We may also use your information to personalize and improve your experience with the DeliveryYo App, including recommending relevant products or services.

2.2 Payment Processing: We securely process your payment information to facilitate transactions and prevent fraudulent activities. We may share your payment information with trusted third-party payment processors solely for payment processing purposes.

2.3 Communication: We may use your contact information to send you transactional notifications, updates, and promotional offers related to the DeliveryYo App. You can opt out of receiving promotional communications at any time.

2.4 Legal Compliance: We may use and disclose your personal information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests. We may also disclose information to protect our rights, privacy, safety, or property, as well as the rights, safety, or property of our users or others.

Data Security:
3.1 Security Measures: We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, please note that no data transmission over the internet or electronic storage method is 100% secure, and we cannot guarantee absolute security.

3.2 Third-Party Links: The DeliveryYo App may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of such websites or services. We encourage you to review the privacy policies of those third parties before providing any personal information.

Data Retention:
4.1 Retention Period: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

4.2 Account Deletion: You can request to delete your DeliveryYo App account by contacting our customer support. Please note that certain information may be retained to comply with legal obligations or for legitimate business purposes.

Children's Privacy:
The DeliveryYo App is intended for use by individuals under the age of 18. We also target individuals under the age of 13 with appropriate parental consent. We may collect personal information from children under 13 where appropriate parental consent has been obtained or as otherwise permitted by law. If we become aware that we have inadvertently collected personal information from a child without appropriate consent, we will take steps to delete it as soon as possible.

Changes to the Privacy Policy:
DeliveryYo App reserves the right to modify or update this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on the DeliveryYo App platform. We encourage you to review this policy periodically.

Contact Information:
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact DeliveryYo App's customer support through the app or via [email protected].

By using the DeliveryYo App, you acknowledge that you have read, understood, and agreed to this Privacy Policy.