Shipping policy

**Shipping Policy**

Effective Date: 25 JUNE 2023

**1. Shipping Methods and Timeframes**

We offer several shipping methods to accommodate different delivery needs:

- Standard Shipping: Estimated delivery within 5-7 business days.
- Expedited Shipping: Estimated delivery within 2-3 business days.
- Overnight Shipping: Guaranteed next-day delivery for orders placed before 15 EAT.

Please note that the delivery timeframes are estimates and may vary due to factors beyond our control, such as weather conditions or carrier delays.

**2. Shipping Costs**

Shipping costs are calculated based on the selected shipping method, the destination address, and the total weight of the order. The exact shipping charges will be displayed at the checkout before completing the purchase.

**3. Delivery Areas**

We currently offer shipping services to addresses within Uganda. Unfortunately, 

**4. Order Processing Time**

Orders are typically processed within 1-2 business days after payment verification. During peak seasons or special promotions, processing times may be slightly longer.

**5. Tracking Information**

Once your order is shipped, we will provide you with a tracking number via email or through your account on our website. You can use this tracking number to monitor the status and location of your package until it reaches its destination.

**6. Delivery Issues and Support**

In the unlikely event of any delivery issues, such as delays, damaged packages, or missing items, please contact our customer support team as soon as possible. We will investigate the matter and work diligently to resolve any problems.

**7. Shipping Restrictions**

Certain items may be restricted from shipping due to legal, safety, or logistical reasons. We will inform you during the checkout process if any products in your order fall under such restrictions.

**8. Holidays and Weekends**

Please be aware that shipping and delivery times may be impacted during holidays and weekends. Carriers may have limited operations during these periods, leading to delays in deliveries.

**9. Returns and Refunds**

For information regarding returns, refunds, and our overall Return Policy, please refer to our dedicated Return Policy page on our website.

**10. Policy Updates**

We reserve the right to modify or update this shipping policy at any time without prior notice. The most current version of the policy will be posted on our website with the effective date.

If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact our customer support team, who will be happy to assist you.

Thank you for choosing Delivery Yo for your shipping needs. We appreciate your business and strive to provide you with the best possible service.